Before you press play

Keeping an evening at Thehighroller Casino a pastime

Play only from 18+, and every Thehighroller Casino account carries deposit limits, loss limits, session time limits, a cooling-off period and self-exclusion from the start.

Set your limit

Licensed & AuditedRegulated by Anjouan Offshore Finance Authority (ALSI-225652), independently certified by GLI, iTech Labs, and BMM Testlabs

Checking the basics

What protects you before you deposit

One small table answers the questions players send us most about age, licence and outside help.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-225652

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Room to step back

Deposit, loss, time and exclusion controls

Most players worry a limit will feel like a lock, so here is what each control actually does.

Set the deposit cap first

Capping what leaves your bank each day, week or month keeps spending inside a figure you chose calmly, so switch it on before your first deposit.

The loss ceiling

Losing more than a set amount in a session ends your play for that stretch, which helps when a run of losses starts pulling you deeper than planned.

How long have I been playing?

A clock on your play tells you when the session is done, useful if you lose track of hours once the games are running in front of you.

Is a pause what I need?

A short pause freezes your account and its marketing for a while, giving you space to think without closing anything permanently, so use it when doubt appears.

Will you close it for now?

A full block stops all access and marketing for a fixed stretch, and it suits the moment you decide the play has stopped being a pastime for you.

Limits, calmly

Follow four steps to a limit you can live with

Players worry a limit takes forms and waiting, when in fact it sits in the account settings already.

Getting to settings

Open your account settings from the profile menu and confirm you are signed in under your own email address before changing anything.

Where do the tools live?

Find the responsible gambling area, where deposit, loss and time controls sit together, and check which ones already show a figure.

Why these limits?

Pick the control that matches your worry, then set a figure you would accept on a quiet day rather than one you invent mid-session.

Your moment of confirmation

Save the change and read the confirmation that appears, since that message is your record of what now applies to your play.

Before the fun drains out of it

Catching these signals while they are small makes the next step easy: set a deposit limit before a session or take a pause in your account. Either one gives you room to decide calmly.

Check whether any of these feel familiar from the last month of play.

Chasing a loss with a bigger deposit
Playing past the hour you planned
Borrowing money to keep playing
Hiding your play from people close to you
Feeling flat when you are not playing
Spending money meant for bills
Telling yourself you will stop tomorrow

Free support nearby

Call a free counsellor today

This block answers the worry that asking for help will cost money or invite judgement.

National Gambling Helpline

Ring the National Gambling Helpline for free, confidential counselling at any hour of any day, by phone, online chat or email. It also offers self-help tools and points you to local services, whether you play or care for someone who does. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join a Gamblers Anonymous Australia meeting to sit with people who have been where you are. Groups meet across the country for players and for relatives, and you can simply listen at your first one. gaaustralia.org.au

National Debt Helpline

Talk to the National Debt Helpline for free financial counselling about gambling debt. Its advisers are available on weekdays during business hours and help you plan repayments without judgement, for you or for a family member. ndh.org.au

Keep the account for adults only

Checked first, paid later. Only players aged 18 or over may register, so your date of birth is checked against identity documents at that point. No withdrawal leaves the account until those documents match it.

Software on the home devices. Install a filter that blocks gambling sites on the shared laptop or tablet, with the settings under your own password. A block that everyone knows about lasts longer than a quiet one.

Words that open a door. Say what you have noticed without blame, and keep the conversation on the person rather than the money. The National Gambling Helpline answers relatives as well as players, at any hour.

How is a pause different from self-exclusion?

Shall I step away for a day? A cooling-off period freezes your account for a break of hours or days, so a rough evening does not carry into the next one. You start it in the responsible gambling area of your account, and play is blocked until it runs out.

How long do you need? Self-exclusion closes your casino account for a long period and cannot be undone early. You set it in the responsible gambling area like any other limit, and the closure holds until the period you chose has fully passed.

When the account must go quiet. BetStop is the national self-exclusion register run by the Australian Government. Registration takes about five minutes online and lasts at least three months, up to a lifetime; it cannot be shortened, and early cancellation needs a statutory declaration after that minimum. betstop.gov.au

Six answers below

Which of these should I choose?

You will know what each option changes in your account, and when play can resume.

What happens to my account during a cooling-off period?+

A cooling-off period freezes play for the stretch you pick, so no bets go through while it runs. Your balance and history stay where they are, and the account reopens by itself once the period ends. Pick the length before you save it, since a paused stretch cannot be cut short.

Can I cut my self-exclusion short once it has started?+

No. A self-exclusion at Thehighroller Casino runs for the whole period you chose and play stays locked until it expires. This is the point of it: the decision you made while calm holds firm later on. If you want a shorter break next time, a cooling-off period covers that.

Where do I raise or lower a deposit limit afterwards?+

You change it in the same responsible gambling section of your account where you first set it. Open that area, select the limit, and enter the new figure you want. The limit you already have keeps applying until the change takes effect, so nothing lapses while you think it over.

How do I shut my account permanently?+

Write to our support team at [email protected] and ask them to close the account for good. Mention whether you would also like your remaining balance handled in a particular way. Staff answer around the clock, and one account per player means a closed account is not replaced by another.

Do the limit settings work on the mobile version too?+

Yes. The mobile site carries the same responsible gambling area as the desktop version, so a deposit limit, loss limit or session clock can be set from your phone. Sign in, open that section, and the figures you save apply to the account rather than to one device.

Does excluding myself here cover other gambling sites?+

No. A self-exclusion taken in your Thehighroller Casino account applies to this casino only. For a block that reaches licensed online and phone wagering providers across Australia, register with BetStop, the national self-exclusion register run by the Australian Government.