You need an answer now

Thehighroller Casino contact and support lines

Reach our team by live chat, e-mail or phone, any hour of the day, every day of the week.

Contact support Secure deposits from A$15

Paid today

734,725 A$

7,292 Players online now

Licensed & AuditedRegulated by Anjouan Offshore Finance Authority (ALSI-225652), independently certified by GLI, iTech Labs, and BMM Testlabs

Fast Payouts10-minute average withdrawals, up to A$85,000 per transaction, with A$35M flowing to players every week

Data ProtectionTLS 1.3 encryption securing every transaction, with disputes handled independently by QUINEL

Faster than guessing

Which way should you reach us?

Nothing here is a dead end: a person answers on each of the three routes.

Chat first, hold later

Open the chat window on the site and a person replies in about four minutes, around the clock; it suits quick questions about a bonus, a game or a balance.

Start chat

Written support by e-mail

Write to [email protected] for anything you want in writing, and expect a reply in roughly six hours; attach screenshots if a payment or a bonus went wrong.

Write

Talk it through by phone

Call +61 2 9267 4981 (AEST) when you want to talk it through; a typical call is picked up in about five minutes and is the best route for locked accounts.

Call

Local details

Australian players reach a local number, not a foreign one

This settles the number, the hour, the language and the regulator for Australian players.

How to reach us

Phone+61 2 9267 4981

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorAnjouan Offshore Finance Authority, ALSI-225652

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Getting the answer changed

Your complaint, from desk to regulator

After reading, you will know each stage of a complaint and who reviews it last.

Ask for it logged

Stuck with an answer you think is wrong, describe the issue to support and ask for it to be logged as a complaint. Nothing moves forward until that word is used.

Your complaint reference

In return you receive a reference number, so quote it in every later message. Expect a written answer, which usually lands within six hours of the request.

A written escalation

Unhappy with that reply, reply to the same thread and ask for a manager to review the decision. Escalation stays in writing, and the review starts from your reference.

Take it to the regulator

Should the casino's final position still fail you, pass the reference and the correspondence to the Anjouan Offshore Finance Authority, the regulator named on this page.

Straight to the right desk

Skip the forwarding and reach the desk that acts

You will have picked the inbox that can actually act on your request.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Where do you turn when gambling stops being fun?

Free help for gambling harm sits outside any casino. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register serve Australian players and answer in their own way, with no stake in whether you keep playing.

Gambling Help Online. Counselling, live chat and forums for players and families across Australia, day and night.

Lifeline Australia. Trained crisis supporters take calls around the clock for anyone in distress or despair.

BetStop National Self-Exclusion Register. A national register that blocks you from gambling services once you sign up for a set period.

Thehighroller Casino asks for the basics first

Keep the following to hand before you reach any desk.

Registered e-mail address
Account username or player ID
Transaction date and amount in AUD
Screenshot of the error or page
Short summary of what went wrong

When you need an answer tonight

Check the reply times before you choose

Round-the-clock staffing is how this casino runs support, so these figures hold at any hour.

Live chat

Chat hours24/7

Chat first reply4 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 9267 4981

Phone waiting time5 minutes

Short answers

What do players ask support most often?

Handy when you are mid-session and want the answer without waiting for a reply.

trustWhat happens when I ask what data you hold on me?+

Sending a request to [email protected] starts the process; the team confirms what is held and what can be handed over or erased. Removal requests are weighed against record-keeping duties that apply to licensed operators. Expect a written reply rather than an instant wipe.

trustWhere do I go for help on a Sunday night?+

Live chat and the phone line run around the clock, every day of the year, in AEST. Weekend nights are covered the same way as Tuesday mornings. Written follow-ups land in the inbox and are answered in turn.

trustWhen did this casino get its licence?+

Operations sit under an Anjouan Offshore Finance Authority licence, number ALSI-225652, held since 2013. That authority is the body to approach if a dispute stays unresolved. The licence is the basis for the audits by GLI, iTech Labs and BMM Testlabs.

trustDo I need to give a reason to shut my account?+

No explanation is owed, and you can ask for closure by chat, e-mail or a call. Money still sitting on the balance is returned to you once checks are done. Requesting a break instead is an option if you would rather pause than shut down.

trustDo I need my password ready when I get in touch?+

Nothing secret is asked for; staff verify you by your registered e-mail address and a detail or two from the account, such as a recent payment. Your password stays yours and is never required by anyone on the team. If access is the problem, a reset link goes to that mailbox.

trustDo I need to accept a reply that misses the point?+

Escalate it: ask for the matter to be recorded as a complaint and sent to [email protected], where it is reviewed separately. A reply comes back with the reasoning spelled out. Should that still fall short, the Anjouan Offshore Finance Authority takes it further.

trustCan I withdraw while my documents are being checked?+

Most document sets clear in around five hours once all three items are in. Proof of identity, proof of address and confirmation of your payment method arrive together more often than not. Anything blurred or out of date holds the whole check back.

Thehighroller Casino behind the site

Company details and licence on record

By the end you will have the company, the licence and a written address to write to.

Company

Legal nameThehighroller Casino LLC

Company number743632 (Anjouan)

AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-225652

Written contact

Support e-mail[email protected]