Three documents, one check

Verify your account at Thehighroller Casino

Every licensed casino must confirm who you are, and our verification team usually finishes its review within 5 hours.

Licensed & AuditedRegulated by Anjouan Offshore Finance Authority (ALSI-225652), independently certified by GLI, iTech Labs, and BMM Testlabs

Essentials

Cleared before the payout, not after

Clearing up the biggest worry first: you are not being singled out.

Who checks

Thehighroller Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-225652

How long

5 hours

Required at the latest

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Mid-upload

Send clean copies and pass the first time

Keep this open while the upload window is on screen and the light is still good.

One clean shot

Photograph your proof of identity on a flat, well-lit surface, with all four corners inside the frame. Glare across the photo is the fastest way to get it sent back.

Is the date visible?

Pick a proof of address issued in your own name and recent enough to be current. Screenshot the whole page rather than cropping to your name and street.

Before the selfie, match

Before the selfie, match the method to the account: a card shot needs the first and last digits and your name showing, while wallets need a profile screen with your details visible.

One resend that works

Watch the tracker instead of refreshing the page, and answer any follow-up mail from [email protected]. Resending the same rejected file only restarts the queue.

Fewer resends

Before the scan, after the scan

This table settles which file answers which question, so nothing is sent twice.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto page, all corners, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, issue date

Payment method confirmation

ConfirmsThe account you pay from

Must showYour name, first and last digits

What triggers it

When your account gets flagged for review

See exactly which events bring a document request, so nothing stalls you later.

Clear the first payout

Verifying before the first payout is a condition of the Anjouan licence. Expect a prompt for proof of identity, address and payment method the moment you request a withdrawal.

Profile and paper mismatch

A different spelling, an old address or a nickname on your profile stops the automated match. The team then asks for a fresh copy so the record ties to one real person.

When your play jumps

Big swings in your usual pattern prompt a closer look under the licence. Prepare proof of identity and payment method confirmation, and a short explanation of the funds.

Lower limit now, higher later

Raising your deposit limit asks the team to confirm you can sustain it, which the licence treats as a responsible-gambling safeguard. Have proof of identity and address ready before you ask.

Routine paper trail, not a suspicion

Licence ALSI-225652, held with the Anjouan Offshore Finance Authority, obliges Thehighroller Casino to run AML checks on the origin of player funds. Treat the request as standard practice: every licensed operator does it, and it says nothing about your conduct. Answer it once and your file stays clean.

Send whichever of these fits how the money reached your account.

Recent bank statement showing salary
Employer letter or payslips
Sale contract for an asset
Tax return or income notice
Inheritance or gift paperwork

Resubmit with these corrections

Grab a recent bill. Anything older than the accepted window no longer proves where you live now, so the reviewer has to turn it down. Send a statement or bill dated this month Use a document showing your full name

Get a verified copy. A screen capture can be edited before it reaches us, which leaves the file unverifiable and unusable for the record. Photograph the original paper instead Capture the whole document edge to edge

A shot that reads clearly. Cropped corners or smudged text hide the details the reviewer must read, so the document cannot be accepted. Rest on a flat surface in good light Retake with all four corners visible

At the withdrawal

Straight answers before you send anything

The five things players in Australia ask before the first payout clears.

When does the account check actually start?+

Expect it at the latest before your first withdrawal leaves the account. The casino can also ask at registration or when you make your first deposit, so a file already on hand saves time later. Send the three documents in one go and the review runs once.

Can I send papers straight from my mobile?+

Yes, camera shots from a phone are fine when the light is even and the words stay sharp. Lay the page flat, fill the frame edge to edge, and keep your hands and shadow out of the shot. Save each file as an image or a clear scan before attaching it.

Do I have to repeat the same papers down the track?+

Usually not, because an approved file stays on record and covers later payouts. A fresh copy is only asked when a document has expired, when your address or name has changed, or when a much larger source of funds review opens. Contact the team before sending anything twice.

Are my papers held safely once they arrive?+

Files travel over TLS 1.3 encryption and reach a restricted team, not the wider support floor. Only staff who handle checks can open them, and they are used to confirm identity rather than for marketing. Write to [email protected] with any question about your own record.

What happens if one of my documents is rejected?+

You get a short reason and a fresh request for that single document, not the whole set. Retake the shot with flatter lighting, all four corners visible and no glare, then reply to the same email thread. A corrected copy usually clears in the same review window.